Frequently Asked Questions
Everything you need to know about shopping with Universal Store.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout if you need your items sooner.
How do I initiate a return or exchange?
You can return or exchange any unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Universal Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.